Hope to Health Primary Care Clinic

The Clinic Support Assistant is often the first point of contact for clients and plays a key role in creating a welcoming, trauma-informed, and culturally safe clinic environment. Working collaboratively with the Clinic Aide and interdisciplinary team, this role supports client navigation, patient flow, examination room readiness, specimen transport, and overall clinic operations. The Clinic Support Assistant also escorts clients to and from the Supervised Consumption Site and other onsite services as required. While not providing direct clinical care, the role enhances client experience, safety, and access to integrated care through proactive, client-centered support.

Reporting to the Clinical Operations Manager and receiving overall professional guidance from the Professional Practice Leader, Social Work, the position supports the interdisciplinary team in achieving program and patient/client goals. Duties include providing therapeutic clinical counselling services, conducting comprehensive biopsychosocial assessments and maintaining patient/client records. Provides consultative and direct services to patients/clients, staff and health professionals regarding community resources. Coordinates clinical/case conferences, develops and delivers presentation for staff and maintains broad knowledge of development in the Social Work profession.

Reporting to the Clinical Operations Manager and receiving practice leadership and support from the Professional Practice Leader (PPL), Social Work, the Social Worker 4 provides leadership to staff in Social Work professional standards and practice and participates in the planning and coordination of Social Work/Psycho-social and designated Peer services at the Clinic by providing clinical guidance and expertise, mentoring and coaching, and facilitating workplace solutions.

The Psychologist, CFE HIV/AIDS reports to the Professional Practice Leader, Psychology, Providence Health Care and works under the clinical direction of the Regional Practice Leader – Psychology Professional Practice, Vancouver Coastal Health. The Psychologist, CFE HIV/AIDS is responsible for the provision of a full range psychological, supervisory, and program evaluation services.Working independently and as a member of an interdisciplinary team, completes psychological assessments, provides psychological treatment, evaluates the effectiveness and appropriateness of treatment and facilitates education of clients. Maintains client records including the documentation of client diagnosis and most effective form of treatment and prepares progress notes and psychological reports. Liaises with external agencies and establishes and maintains effective working relationships with stakeholders. Attends clinical/case conferences. Provides formal and informal consultations, participates in quality improvement and risk management activities, provides clinical teaching and supervision to students and conducts and participates in research.

The Psychologist, CFE HIV/AIDS reports to the Professional Practice Leader, Psychology, Providence Health Care and works under the clinical direction of the Regional Practice Leader – Psychology Professional Practice, Vancouver Coastal Health. The Psychologist, CFE HIV/AIDS is responsible for the provision of a full range psychological, supervisory, and program evaluation services.Working independently and as a member of an interdisciplinary team, completes psychological assessments, provides psychological treatment, evaluates the effectiveness and appropriateness of treatment and facilitates education of clients. Maintains client records including the documentation of client diagnosis and most effective form of treatment and prepares progress notes and psychological reports. Liaises with external agencies and establishes and maintains effective working relationships with stakeholders. Attends clinical/case conferences. Provides formal and informal consultations, participates in quality improvement and risk management activities, provides clinical teaching and supervision to students and conducts and participates in research.

Reports to the Clinical Operations Manager and to the Professional Practice Leader, Occupational Therapy, this position supports the interdisciplinary Primary Care Team (which also includes physiotherapists, social workers, peers, nurses and physicians) in achieving program and patient goals. This includes providing evidence based clinical assessment, treatment and patient education grounded in occupational therapy theory and relevant post-graduate studies to out-patients with complex psychosocial and/or chronic pain issues within a group setting and/or on an individual basis. Contributes to the evaluation of clinical activities, monitors patient outcomes and adjusts care plans as required by working collaboratively with patients, families and outside agencies such as lawyers, insurance companies and employers.

Reporting to the Clinical Operations Manager and under the clinical direction of the Professional Practice Leader, designs, implements, evaluates and documents the appropriate client/patient nutritional care plan in accordance with professional standards.

Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Clinical Operations Manager and receiving overall professional guidance from the Professional Practice Leader, Social Work, the position supports the interdisciplinary team in achieving program and patient/client goals. Duties include providing therapeutic clinical counselling services, conducting comprehensive biopsychosocial assessments and maintaining patient/client records. Provides consultative and direct services to patients/clients, staff and health professionals regarding community resources. Coordinates clinical/case conferences, develops and delivers presentation for staff and maintains broad knowledge of development in the Social Work profession.

The Family Physician is a core member of each interdisciplinary clinical team that shares responsibility for the care of a panel of clients. Interdisciplinary teams are comprised of the Family Physicians, Nurses, Social Workers, Medical Office Assistants and Peer Support Specialists. They are supported by shared access to other health providers, such as psychologists, registered dietitians, physiotherapists, clinical pharmacists, phlebotomists, vocational therapists, and occupational therapists. The clinic is supported by two community psychiatrists who manage and follow patients concurrently with the primary care team.