Hope to Health Primary Care Clinic

The Clinic Support Assistant is often the first point of contact for clients and plays a key role in creating a welcoming, trauma-informed, and culturally safe clinic environment. Working collaboratively with an interdisciplinary team, this role supports client navigation, patient flow, examination room readiness, specimen transport, and overall clinic operations. The Clinic Support Assistant also escorts clients to and from the Supervised Consumption Site and other onsite services as required. While not providing direct clinical care, the role enhances client experience, safety, and access to integrated care through proactive, client-centered support.

Reporting to the Lead, Human Resources – Hope to Health, The Staffing & Scheduling Coordinator coordinates the day-to-day staffing, scheduling and timekeeping activities required to support continuous service delivery at the Hope to Health Research & Innovation Centre. The position administers approved staffing models, rotations and schedules for unionized and excluded employees and ensures related records and payroll inputs are accurate and timely.

Reporting to the Patient Care Manager or Resident Care Manager and working in collaboration with the interdisciplinary team, the Licensed Practical Nurse (LPN) is responsible for providing nursing care to an assigned group of patients/residents according to established policies and procedures and the Standards of Practice for the Licensed Practical Nurses of British Columbia. The LPN functions as an independent practitioner, while recognizing situations such as increased patient acuity or care that falls outside the scope of an LPN as appropriate for accessing the RN/RPN for collaborative support and/or clinical intervention.

Reporting to the Clinical Operations Manager and receiving overall professional guidance from the Professional Practice Leader, Social Work, the position supports the interdisciplinary team in achieving program and patient/client goals. Duties include providing therapeutic clinical counselling services, conducting comprehensive biopsychosocial assessments and maintaining patient/client records. Provides consultative and direct services to patients/clients, staff and health professionals regarding community resources. Coordinates clinical/case conferences, develops and delivers presentation for staff and maintains broad knowledge of development in the Social Work profession.

The Primary Care Nurse is a member of an interprofessional health care team. Duties include working with the health care team to assess and engage new clients/patients, documenting assessments and developing and carrying out care plans and interventions in consultation with team members. In collaboration with team members, the Primary Care Nurse participates and facilitates team and case management meetings.

Reporting to the Clinical Operations Manager, the temporary Peer Support Specialist (PSS) shares their own consumer knowledge and lived experience of mental illness / substance use and experience navigating clinical services to assist clients to reduce barriers to care and support engagement and attachment. The PSS collaborates with the client and the clinic health care team to determine appropriate care to meet individual needs and situational requirements.

Reporting to Clinical Operations Manager, the Casual Medical Office Assistant acts as a member of the client care team and performs a variety of clerical duties utilizing computerized software programs in support of the operation of the unit. Acts as a communication link for the unit, providing receptionist functions, coordinating client appointments, and assembling and maintaining client charts.

Reporting to Clinical Operations Manager, the temporary Medical Office Assistant acts as a member of the client care team and performs a variety of clerical duties utilizing computerized software programs in support of the operation of the unit. Acts as a communication link for the unit, providing receptionist functions, coordinating client appointments, and assembling and maintaining client charts.

Reporting to the Clinical Operations Manager and receiving practice leadership and support from the Professional Practice Leader (PPL), Social Work, the Social Worker 4 provides leadership to staff in Social Work professional standards and practice and participates in the planning and coordination of Social Work/Psycho-social and designated Peer services at the Clinic by providing clinical guidance and expertise, mentoring and coaching, and facilitating workplace solutions.