Clerical Support Clerk – Casual (Supervised Consumption Site)

Reporting to the leader or designate, the Clerical Support Clerk works as a member of a multidisciplinary healthy team and performs a variety of reception and clerical functions to support the programs of the Research and Innovation Centre.

Education, Training and Experience

• Grade 12, Office Administration Certificate, supplemented by one (1) year recent related experience or an equivalent combination of training and experience.
• Knowledge of Medical Terminology.
• Demonstrated proficiency in the application of word processing software programs (Outlook, Word, Excel).

Skills and Abilities

• Ability to effectively use a computerized client care information system.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain rapport with clients.
• Ability to organize workload and prioritize.
• Ability to problem-solve and take initiative.
• Ability to work under pressure with interruptions and adapt to changes.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.

• A competitive salary: The standard hourly rate for this position is $26.83.
• Organization: The BC-CFE is a world-renowned HIV/AIDS Centre with an innovative, low-barrier approach to healthcare delivery in clinical practice and an integrated group of research concentrations in Laboratory Sciences, Clinical Trials, Population Health and Epidemiology, Health Economics and Professional Education Programs. A multidisciplinary team of clinicians, including Physicians, Nurses, and peers, and researchers, including Health Economists, Epidemiologists, Clinical Researchers, Statisticians, Programmers, and Data Analysts, work collaboratively to improve the health of British Columbians with HIV and communities facing socioeconomic barriers in accessing healthcare.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work.

Your Day to Day:

• Performs receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining client/patient files, greeting clients/patients, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
• Maintains a variety of records by performing duties such as data entry, collating information, maintaining log sheets and client/patient statistics on items such as client/patient attendance, treatment types, client/patient or treatment cancellations, and waitlist information. Follows up with appropriate team members as necessary.
• Types and distributes a variety of material such as correspondence and reports by utilizing various computerized word processing and spreadsheet software packages, creating files and editing material for stylistic consistency and grammar as required.
• Provides clerical support to the department by performing tasks such as filing, routing paperwork, opening and forwarding mail, faxing, photocopying, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature.
• Performs other related duties as assigned.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.