Compliments & Complaints

Overview

We welcome feedback from all if our clients.
Positive comments about our services are disseminated to ensure that staff are recognized for their quality work.
Complaints are best resolved at the time and place they occur. If your concern is recent, please speak with the person who provided the service.
If your complaint still needs to be solved after you talk to the Laboratory staff, you can contact the BC-CfE Laboratory Management or the BC-CfE Management directly. You can make a complaint by phone, fax email.

BC-CfE Laboratory Management can be reached at:

BC-CfE Management can be reached at:

What can I expect if I complain to the BC-CfE Laboratory?

We welcome your feedback. Complaints will not affect your access to quality care. We will use your feedback to identify improvements to the quality and safety of client care.

At the BC-CfE Laboratory, we handle complaints openly and transparently. We coordinate with clients and health care providers during the complaint process.

We will formally document your complaint and handle it quickly and fairly and impartially.
Our office will work with you to resolve your complaint. We do this by connecting with the appropriate care providers and investigating relevant policies and procedures.

We will provide you with a response to your complaint. We will also explain the decisions and actions we took at the BC-CfE as a result of your complaint.

What can I do to prepare to file a complaint?

It is helpful to include as much detail as you can about your experience. Please be sure to share:

A clear description of your complaint.
The date(s) service was provided.
The names of any staff you spoke to about your complaint.
What outcome or resolution you seek.

What if I am still not satisfied?

If you are not satisfied with how your complaint was handled, you can contact the Patient Care Quality Review Board for an independent review of your complaint.