Junior IT Support Technician

Reporting to the IT Manager (or designate), this position provides first-line technical support to BC CfE staff by assisting with diagnosing and resolving routine technical issues. The role involves assessing user needs and supporting the installation, configuration, and deployment of desktop systems. It provides Tier 1 support for desktops, peripherals, printers, networks, and user accounts. The position rotates between two sites, with working hours alternating between 8:00 AM–4:00 PM and 10:00 AM–6:00 PM based on operational requirements.

Education

• Completion of a computer systems technology certificate or diploma program, plus six months to one year of recent related experience, or an equivalent combination of education, training, and experience.

Skills and Abilities

• Strong understanding of technology, including hardware, networks, and operating systems.
• Advanced knowledge of Apple and Windows operating systems.
• Proven ability to organize, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Effective problem-solving skills with the ability to develop practical solutions.
• Ability to work both independently and collaboratively within a team.
• Proficiency in using relevant equipment and tools.
• Physical capability to perform the duties of the position.

• A competitive salary.
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Deliver desktop support to BC CfE staff for IT-related inquiries and issues.
• Identify, troubleshoot, and resolve problems related to desktops, printers, networks, and phone systems
• Ensure timely resolution of issues or escalate them appropriately to senior IT team members.
• Maintain software applications and monitor licensing compliance to ensure optimal use.
• Install, test, and configure workstations, peripheral devices, and software.
• Provide or coordinate basic user training and system demonstrations.
• Support user accounts administration, including setup, password resets, access permissions, and deactivation.
• Support administration of email accounts, global address lists, and distribution groups.
• Participate in internal and external meetings and committees as required.
• Provide technical support for video conferencing, projectors, monitors, computers, phones, webinars, and related technologies.
• Perform other related duties as assigned.

The BC-CFE is a world-renowned HIV/AIDS Centre with an innovative, low-barrier approach to healthcare delivery in clinical practice and an integrated group of research concentrations in Laboratory Sciences, Clinical Trials, Population Health and Epidemiology, Health Economics and Professional Education Programs. A multidisciplinary team of clinicians, including Physicians, Nurses, and peers, and researchers, including Health Economists, Epidemiologists, Clinical Researchers, Statisticians, Programmers, and Data Analysts, work collaboratively to improve the health of British Columbians with HIV and communities facing socioeconomic barriers in accessing healthcare.

We acknowledge that the BC Centre for Excellence in HIV/AIDS is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.