IT Support

Reporting to the IT Manager or their delegate, this position provides BC-CfE staff with a stable and reliable work environment by troubleshooting IT issues. Participates in review of user needs and coordinates desktop installation, configuration, and deploying updates. Responsible for monitoring licensing compliance and ensuring systems are backed up appropriately.

Education

• Graduation from a two (2) year computer systems technology diploma program plus three (3) to five (5) years’ recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Demonstrated knowledge and understanding of technology, hardware, networks and operating systems.
• Advanced Knowledge of Apple and Windows OS.
• Demonstrated ability to effectively organize, prioritize work, and meet deadlines under pressure.
• Ability to communicate effectively both verbally and in writing.
• Ability to work with minimal supervision.
• Ability to problem-solve and develop solutions.
• Demonstrated ability to work effectively, both independently and as part of a team.
•  Ability to use related equipment.
• Physical ability to perform the duties of the position.

• A competitive salary.
• State-of-the-art facilities:  The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Provides Desktop support to all BC-CfE staff on IT related inquiries.
• Responsible for identifying and troubleshooting user needs, issues and concerns related to desktop and phone device issues.
• Ensures issues are fully resolved and/or re-assigned to other IT staff as appropriate.
• Maintains software applications and monitors licensing compliance for maximizing efficiency and appropriateness.
• Installs, tests, and configures new workstations, peripheral equipment and software.
• Provides or coordinates the provision of user training and demonstrations.
• Responsible for user account management, including BC-CfE account creation, password resets, application access and deactivating user accounts.
• Assists with the administration of global address books, email groups.
• Participates in committees and meetings internal/externally as required.
• Provide support with video recording, projectors, monitors, computers, phones, webinars and related items.
• Performs other related duties as assigned.

The BC-CFE is a world-renowned HIV/AIDS Centre with an innovative, low-barrier approach to healthcare delivery in clinical practice and an integrated group of research concentrations in Laboratory Sciences, Clinical Trials, Population Health and Epidemiology, Health Economics and Professional Education Programs. A multidisciplinary team of clinicians, including Physicians, Nurses, and peers, and researchers, including Health Economists, Epidemiologists, Clinical Researchers, Statisticians, Programmers, and Data Analysts, work collaboratively to improve the health of British Columbians with HIV and communities facing socioeconomic barriers in accessing healthcare.

We acknowledge that the BC Centre for Excellence in HIV/AIDS is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.