Medical Office Assistant

Reporting to Clinical Operations Manager, the Medical Office Assistant acts as a member of the client care team and performs a variety of clerical duties utilizing computerized software programs in support of the operation of the unit. Acts as a communication link for the unit, providing receptionist functions, coordinating client appointments, and assembling and maintaining client charts.

Education

• Grade 12, knowledge of medical terminology and two (2) years’ recent related experience in a health care or community setting including managing booking/registration processes and providing information on preliminary assessments for diverse populations facing complex social/economic challenges.
• Knowledge and experience with preliminary assessments used in the triaging process.
• An equivalent combination of education, training and experience may be considered.

Skills and Abilities

• Knowledge of social/economic issues impacting health outcomes, and related conditions including substance use and disorders.
• Knowledge of interprofessional health care, client-centred care and mental health issues and their impact on social functioning.
• Ability to communicate effectively verbally and in writing.
• Ability to deal with others effectively, work collaboratively and contribute to a safe, respectful environment.
• Ability to organize.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

• A competitive salary: $27.01
• Organization: The BC-CFE is a world-renowned HIV/AIDS Centre with an innovative, low-barrier approach to healthcare delivery in clinical practice and an integrated group of research concentrations in Laboratory Sciences, Clinical Trials, Population Health and Epidemiology, Health Economics and Professional Education Programs. A multidisciplinary team of clinicians, including Physicians, Nurses, and peers, and researchers, including Health Economists, Epidemiologists, Clinical Researchers, Statisticians, Programmers, and Data Analysts, work collaboratively to improve the health of British Columbians with HIV and communities facing socioeconomic barriers in accessing healthcare.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work.
• A comprehensive health benefits package including dental, vision, and life insurance as well as pension.

Your Day to Day:

• Schedule and book client, follow-up appointments and interdisciplinary appointments, adjusting arrangements in accordance with client and centre requirements and notifying clinicians and Clinic staff, ensuring that appropriate date, time, and location are provided to Clinic staff.
• Register and admit clients into an electronic medical record system, ensuring client demographics and appropriate information is complete and accurate, and follows up with appropriate clinicians or staff as necessary. Advises appropriate clinicians that the client/patient has arrived.
• Perform referral functions including duties such as checking to ensure that all information required is complete as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out client questionnaires, and receiving and processing related paperwork.
• Manage and maintain medical supplies inventory by ordering, restocking and maintaining supplies room. Ensures quality control of specified medical equipment by performing duties such as checking glucometers.
• Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and client statistics. Follows up with appropriate team members as necessary.
• Type and distribute a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəyəm (Musqueam), Skwxwú7mesh (Squamish), and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.