Information for Healthcare Providers

The BC-CfE Hope to Health Research and Innovation (R&I) Centre will operate on a novel model of comprehensive primary and specialty care within a research and innovation framework. We will focus on clients with HIV, viral hepatitis and other infectious diseases, with specialty support in the areas of primary care, mental health, substance use and other high-priority medical areas.

The R&I Centre will provide integrated and accessible healthcare to clients in the inner city with complex healthcare needs. Many of these clients have multiple conditions that can include: HIV, Hepatitis C (HCV) and many times, these clients are co-infected with HIV and HCV, in addition to substance use and mental health issues.

Our aim is to improve patient outcomes through increased access to comprehensive and efficient care.
Our work will be guided and informed by our beliefs and commitments to:
  • Evidence-based/best-practice – we will emphasize the application of best available current research and best-practice findings in a clinical setting.
  • Patient-centered care – we will provide care that is respectful of and responsive to the individual patient’s needs and values, using these as guiding principles for clinical decision-making.
  • Team-based approach – we will value and recognize the expertise each professional brings and his/her contributions to create a functional and cohesive care team.
  • Innovation – we will aim to monitor and evaluate both patient and health system outcomes as they pertain to research, innovation, and knowledge translation in order to create a template for the future of care in the DTES.
  • Quality Improvement – we will have a systematic, formal approach to the analysis of key performance indicators with the aim to improve performance.
We are always interested in hearing from healthcare providers who are passionate about improving the lives of marginalized communities, committed to the engagement and empowerment of clients with complex care needs, and ready to contribute to the creation of best practices in clinical care. If you would like to find out more about the Research & Innovation Centre, you are welcome to email a member of our administrative team, at: info@bccfe.ca
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During the Canada Post strike, the following measures have been undertaken to minimize service disruption to BC-CfE clients and providers.

  • The BC-CfE Laboratory has transitioned to private courier for delivery of outgoing reports and documents. (Lab Contact Information: Phone 604-806-8775; FAX 604-806-9463)
  • The BC-CfE Drug Treatment Program (DTP) will fax outgoing forms and documents to the provider’s office.  (DTP Contact Information: Phone 604-806-8515; FAX 604-806-9044)
  • St. Paul’s Hospital Ambulatory Pharmacy has transitioned to private courier for delivery of medications. (Contact Information: Phone 1-800-547-3622; FAX 604-806-8675)

During this time, we recommend that documents be faxed or couriered to our sites, versus utilization of regular mail service.

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