Medical Office Assistant (Casual)

Please note: Only Canadian Citizens, legal residents or residents with a legal work permit will be considered.

STATUS: Casual

REQ ID: 2023-005

JOB START DATE: As soon as possible

LOCATION: Powell Street, Downtown Eastside (DTES), Vancouver.

ORGANIZATION:
The Hope to Health Clinic, Research and Innovation Centre (R&I) in Downtown Eastside (DTES) is a unique and innovative health clinic comprised of a multidisciplinary clinical team focused on providing primary and specialty care for patients/ clients in the DTES community. The R&I centre is staffed by an interdisciplinary team (e.g., physicians, nurses, counsellors, peer navigators) and provides “wrap-around” healthcare to clients ensuring they receive the full continuum of care under one roof. Hope to Health Clinic works as part of the BC Centre for Excellence in HIV/AIDS.

The BC-CfE is a world-renowned HIV/AIDS Centre with innovative, low barrier approach to healthcare delivery in clinical practice and an integrated group of research concentrations in Laboratory Sciences, Clinical Trials, Population Health and Epidemiology, Health Economics and Professional Education Programs. A multidisciplinary team of clinicians including Physicians, Nurses, Social Workers and Peers and researchers including Health Economists, Epidemiologists, Clinical Researchers, Statisticians, Programmers, and Data Analysts work collaboratively to improve the health of British Columbians with HIV and communities facing socio-economic barriers in accessing healthcare.

POSITION: Reporting to Clinical Operations Manager, the Medical Office Assistant acts as a member of the client care team and performs a variety of clerical duties utilizing computerized software programs in support of the operation of the unit.  Acts as a communication link for the unit, providing receptionist functions, coordinating client appointments, and assembling and maintaining client charts.

JOB RESPONSABILITIES:

  • Schedule and book client, follow-up appointments and interdisciplinary appointments, adjusting arrangements in accordance with client and centre requirements and notifying clinicians and Clinic staff, ensuring that appropriate date, time, and location are provided to Clinic staff.
  • Register and admit clients into an electronic medical record system, ensuring client demographics and appropriate information is complete and accurate, and follows up with appropriate clinicians or staff as necessary. Advises appropriate clinicians that the client/patient has arrived.
  • Perform referral functions including duties such as checking to ensure that all information required is complete as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out client questionnaires, and receiving and processing related paperwork.
  • Manage and maintain medical supplies inventory by ordering, restocking and maintaining supplies room.  Ensures quality control of specified medical equipment by performing duties such as checking glucometers.
  • Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and client statistics.  Follows up with appropriate team members as necessary.
  • Type and distribute a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.

JOB QUALIFICATIONS:

Education and Experience:

  • Grade 12, knowledge of medical terminology and two (2) years’ recent related experience in a health care or community setting including managing booking/registration processes and providing information on preliminary assessments for diverse populations facing complex social/economic challenges.  Knowledge and experience with preliminary assessments used in the triaging process.  An equivalent combination of education, training and experience may be considered.

Knowledge and Abilities:

  • Ability to keyboard 45 w.p.m.
  • Knowledge of medical terminology.
  • Knowledge of social/economic issues impacting health outcomes, and related conditions including substance use and disorders.
  • Knowledge of interprofessional health care, client-centred care and mental health issues and their impact on social functioning.
  • Ability to communicate effectively verbally and in writing.
  • Ability to deal with others effectively, work collaboratively and contribute to a safe, respectful environment.
  • Ability to organize.
  • Ability to operate related equipment.
  • Physical ability to carry out the duties of the position.

TO APPLY:
Please forward your resume and cover letter, including salary expectations to: HR Coordinator, BC Centre for Excellence in HIV/AIDS; careers@bccfe.ca

Applications for casual positions are accepted on an ongoing basis.

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During the Canada Post strike, the following measures have been undertaken to minimize service disruption to BC-CfE clients and providers.

  • The BC-CfE Laboratory has transitioned to private courier for delivery of outgoing reports and documents. (Lab Contact Information: Phone 604-806-8775; FAX 604-806-9463)
  • The BC-CfE Drug Treatment Program (DTP) will fax outgoing forms and documents to the provider’s office.  (DTP Contact Information: Phone 604-806-8515; FAX 604-806-9044)
  • St. Paul’s Hospital Ambulatory Pharmacy has transitioned to private courier for delivery of medications. (Contact Information: Phone 1-800-547-3622; FAX 604-806-8675)

During this time, we recommend that documents be faxed or couriered to our sites, versus utilization of regular mail service.

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